Information / Policies

Thank you for selecting Palacio 199 for your upcoming trip to Puerto Vallarta, Mexico. Our commitment is to make your stay with us a memorable one. The following information is intended to make your arrival as smooth as possible.

  • Getting Here From The Airport

    Upon your arrival at the Puerto Vallarta International Airport, please exit the baggage claim area and proceed to one of the official taxi booths located inside the public area of the Arrivals Halls. A ticket to the “Zona Romantica” area of downtown is approximately 350-400 pesos (Approx $22 USD) which is the rate for up to 4 passengers.

    Please note that the taxi ticket must be paid in cash and ATM’s are conveniently located near the taxi booths. Inform the taxi driver that you are going to Palacio 199, located on Calle Pulpito 199 (across from the Signature Pinnacle Condo Buildings). in Col. Emilio Zapata.

    Upon your arrival at Palacio 199, please ring the bell on the front door and one of our friendly staff will meet and escort you into the villa to check-in and will also provide you with both practical information, such as how to connect to the complimentary WiFi, as well as other information to ensure that your stay with us is most enjoyable.

  • Check-in and check-out

    For your convenience, check-in time is 3pm and check-out time 12 noon.

    Upon arrival, guests will need to present both a photo ID and as well the credit card which was used to book and pay for your reservation. This is done primarily for verification and security purpose. Unfortunately, guests will not be able to make changes to their original forms of payment method at Palacio 199.

  • Cancellation

    While we do not like to see anyone having to cancel their holiday plans, please note that the following cancellation policies would apply:

    - For reservations cancelled 30 days or more prior to check-in date:
    Full refund issued to guest minus a $175.00 USD service fee.

    - For reservations cancelled 15 – 29 days prior to check-in date:
    Guest is refunded 50% of total amount paid

    - For reservations cancelled 14 days or under prior to check-in date:

  • Payments

    Full pre-payment for your stay is due at time of booking. For your convenience, Palacio 199 accepts the following credit cards: MasterCard, Visa, and Discover Card. Unfortunately, no prepaid credit cards can be accepted.

    In the event payment is declined at time of booking, your reservation will be automatically cancelled and a notification sent to guests from Palacio 199 management.

  • Smoking

    For the comfort of all guests, smoking is only permitted in designated areas of the villa. Smoking is not permitted in guest suites.