Check-in and check-out.
For your convenience, check-in time is 3pm and check-out time 12 noon.
Upon arrival, guests will need to present both a photo ID and as well the credit card which was used to book and pay for your reservation. This is done primarily for verification and security purpose. Unfortunately, guests will not be able to make changes to their original forms of payment method at Palacio 199.
While we do not like to see anyone having to cancel their holiday plans, please note that the following cancellation policies would apply:
- - For reservations cancelled 30 days or more prior to check-in date:
Full refund issued to guest minus a $175.00 USD service fee.
- -For reservations cancelled 15 – 29 days prior to check-in date:
Guest is refunded 50% of total amount paid
- -For reservations cancelled 14 days or under prior to check-in date:
Full pre-payment for your stay is due at time of booking. For your convenience, Palacio 199 accepts the following credit cards: American Express, MasterCard, Visa, and Discover Card. Unfortunately, no prepaid credit cards can be accepted.
In the event payment is declined at time of booking, your reservation will be automatically cancelled and a notification sent to guests from Palacio 199 management.
For the comfort of all guests, smoking is only permitted in designated areas of the villa. Smoking is not permitted in guest suites.